To return or exchange items, please email us at [email protected], mentioning your order number and our customer support team will guide you through the process.
Return of items according to the general terms and conditions of sale (General Terms & Conditions) §6
6. RIGHT OF RETURN
6.1 For orders of items on www.berkeyswiss.ch, berkeyswiss.ch accepts a right of return for a total of 30 days from receipt of the goods (the period begins to run the day after receipt). In order to assert the right of return, the customer must not have used the goods, they must be returned whole and intact and in their original packaging.
To exercise this right, the customer must notify by e-mail to [email protected], mentioning the order number and our support team will guide you through the process.
6.2 Return costs are borne by Berkeyswiss.ch.
6.3 It is possible to exchange the goods if the customer is not satisfied. However, the customer must not have used the goods, they must be returned whole and intact and this in its original packaging.