To return or exchange items, please email us at [email protected], quoting your order number, and our customer support team will guide you through the process.
Return of items according to terms andconditions §6
6. RIGHT OF RESTITUTION
6.1 For orders of articles on www.berkeyswiss.ch, berkeyswiss.ch accepts a right of return of 30 days in total, starting from the receipt of the goods (the period starts the day after the receipt). In order to assert the right of return, the customer must not have used the goods, they must be returned whole and intact and in their original packaging.
To exercise this right, the customer must notify by e-mail to [email protected], mentioning the order number and our support team will guide you through the process.
6.2 Berkeyswiss.ch shall bear the costs of return shipment.
6.3 It is possible to exchange the goods if the customer is not satisfied. However, the customer must not have used the goods, they must be returned whole and undamaged and in their original packaging.