General conditions of sale (GTC)

General conditions of sale (GTC) for all orders placed on www.berkeyswiss.ch

Last modifications: 05.2022

Please find below the General Terms and Conditions of Sale (GTC), which serve as the basis for processing and carrying out the purchase contract for customers on the berkeyswiss.ch website. The private data protection policies can be found on another document, also on the appendix page.

The customer is any natural or legal person who enters into an operation for commercial purposes, in particular through a secure online payment procedure implemented and managed by the banking establishments whose services berkeyswiss.ch have added.

 1. ACKNOWLEDGMENT OF CONDITIONS

The customer accepts the general conditions of sale (GTC) as soon as he places an order by clicking on “Order” and this for any order of products and/or services found on the berkeyswiss.ch site. The contractual relationship between berkeyswiss.ch and the customer is governed by Swiss law. This document is an integral part of the sales contract.

 2. CONCLUSION OF THE CONTRACT

2.1 The contracts concluded on berkeyswiss.ch are exclusively in French. When ordering items, your contractor is A+B Solutions Sarl, berkeyswiss.ch, Chemin de la Meunière 10, 1008 Prilly, Switzerland.

2.2 By clicking on "Order", you place a binding order for the items in your shopping cart. We confirm receipt of your order by e-mail after receipt of full payment for the order. Therefore, a contract is concluded between the customer and berkeyswiss.ch.

2.3 Please note that if you choose a method of payment by bank transfer, the order of the goods takes effect upon receipt of the total payment for the goods as well as any shipping costs.

 3. PRICES AND SHIPPING COSTS

3.1 Prices are displayed in Swiss francs.

3.2 The prices indicated on the articles at the time of the order apply. The prices indicated are inclusive of VAT, they include the legal value added tax. The price of the items does not include shipping costs.

3.3 The amount of the shipping costs is calculated automatically according to the destination and the contents of the order. They appear in the summary before the conclusion of the order.

3.4 We reserve the right to change prices at any time. The prices indicated at the time of the order are decisive.

 4. PAYMENT 

4.1 We give our customers the option of using different payment methods such as Advance payment by bank transfer, payment by credit card, Paypal and TWINT. For each order we reserve the right not to accept a method of payment. Note that we only accept payments from accounts in Switzerland and within the European Union (EU). You are responsible for potential cash transaction fees and exchange rates.

4.2 The order will be considered accepted by berkeyswiss.ch when the banking establishments have given their agreement and when berkeyswiss.ch has validated the order by sending a confirmation e-mail to the customer's address appearing in the account. customer.

4.3 In order to limit fraud, berkeyswiss.ch reserves the right to request proof of the customer's address and identity before confirming their order. berkeyswiss.ch also reserves the right to cancel the order in the absence of proof or data deemed non-compliant.

4.4 In the event of a refund, we will refund you to the account you used for payment.

 5. DELIVERY

5.1 Unless otherwise agreed between the customer and berkeyswiss.ch, the order will be delivered to the delivery address indicated in the berkeyswiss.ch customer account.

5.2 We are only required to deliver the items in our stock and those that we can order from our suppliers. We ship your orders on Swiss and European territory. If the term is expressed in working days, we mean every day from Monday to Friday. This does not include Saturday and Sunday as well as legal holidays in Switzerland.

5.3 The information provided by the customer when placing the order (name, billing and delivery address) is binding on the customer. berkeyswiss.ch is not responsible for any error on the part of the customer when registering his berkeyswiss.ch account or when placing his order.

5.4 berkeyswiss.ch point out that in accordance with art. 185 of the CO, the risks pass to the purchaser as soon as the contract is concluded.

 6. RIGHT OF RETURN

6.1 For orders of items on www.berkeyswiss.ch, berkeyswiss.ch accepts a right of return for a total of 30 days from receipt of the goods (the period begins to run the day after receipt). In order to assert the right of return, the customer must not have used the goods, they must be returned whole and intact and in their original packaging.

To exercise this right, the customer must notify by e-mail to [email protected], mentioning the order number and our support team will guide you through the process.

6.2 Return costs are borne by Berkeyswiss.ch.

6.3 It is possible to exchange the goods if the customer is not satisfied. However, the customer must not have used the goods, they must be returned whole and intact and this in its original packaging.

 7. WARRANTY

7.1 The statutory two-year warranty for defective products applies. During this period, the customer may request the repair or replacement of the defective product.

7.2 The products are guaranteed by their manufacturers for the duration and according to the terms indicated on berkeyswiss.ch. No warranty coverage will be possible beyond the period offered by berkeyswiss.ch.

7.3 The warranty is excluded for defects caused by the customer. Particularly in the case of mishandling or misuse.

 8. MODIFICATIONS TO THE GENERAL CONDITIONS OF SALE

8.1 berkeyswiss.ch reserves the right to modify or adjust the general conditions of sale for the future if technical or legal reasons are necessary. The modifications are constitutive parts of the contract as soon as the customer accepts them.

8.2 If individual clauses of the contract are or become totally or partially invalid, or if the contract has an unforeseen gap, the validity of the other clauses or parts of these clauses shall not be affected. Ineffective or missing clauses are replaced by the corresponding legal regulations.

 9. LEGAL FORUM

In the event of a dispute, the place of jurisdiction is in Lausanne.

A+B Solutions Sàrl, berkeyswiss.ch Chemin de la Meunière 10 1008 Prilly / VD Switzerland

Privacy policy

DATA PROTECTION DECLARATION

berkeyswiss.ch pays particular attention to the trust and security of its customers. This is why berkeyswiss.ch respects Swiss law on the processing of personal data so that its customers can browse the site in a secure manner.
Below you can read and inform yourself about the use and purpose of the personal data entered, to whom they are communicated and about what security measures we apply in order to protect them.

1. Collection, processing and use of personal data
Personal data is data relating to the natural or legal person (name, telephone number, address, e-mails and any registration given) when creating the customer account on the berkeyswiss.ch website.
The customer account allows us to have access to the information registered by the customer on www.berkeyswiss.ch. The client accesses it with a password. He can then consult his orders and his subscription to newsletters.
The billing and delivery address will only be requested when placing the order. In order to complete an order, we will also need your payment data. However, we do not collect your payment data, these are only used by Swiss banking institutions. Once the order has been placed, an order confirmation will be sent to your email address. Your e-mail address is also used as identification for your connection to the berkeyswiss.ch customer account.
We use your personal data throughout the purchase order process. Your personal data will not be transmitted to third parties except to the service providers we call on for the execution of your order (such as the carrier and the banks). These receive the data necessary for the execution of the order and the contract. Our service providers may only use the data thus transmitted for the performance of their mission.

1.1 Use of the berkeyswiss.ch account
The customer logs into his account in order to be able to navigate more easily on the berkeyswiss.ch website. He uses his berkeyswiss.ch customer account to place an order.
For security reasons, if the customer seeks to modify personal information in his berkeyswiss.ch customer account, he will have to enter the password again.

1.2 Newsletter
berkeyswiss.ch uses the e-mail address specified for the berkeyswiss.ch customer account to send information e-mails. The customer can unsubscribe from the newsletter at any time.

2. Cookies
Cookies are files saved by your browser during your first visit to berkeyswiss.ch. We use cookies to improve your navigation on our website and offer you more personalized content. Cookies do not allow us to identify you. Your browser accepts the use of cookies by default. However, you can change and delete your cookie settings at any time.

A+B Solutions Sàrl, berkeyswiss.ch Chemin de la Meunière 10 1008 Prilly / VD Switzerland